Effective Date: December 28, 2024
Welcome to Tours Bulgaria (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website (the “Site”).
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account or sign up for our newsletters
- Make a purchase or reservation
- Contact us via email, phone, or through the Site’s contact form
This personal information may include your name, email address, phone number, billing information, and any other details you choose to provide.
1.2 Non-Personal Information
We may also collect non-personal information such as:
- Browser type and version
- Device information (e.g., operating system, screen resolution)
- Pages visited and time spent on each page
- Referring website addresses
- General geographic location (e.g., city or country)
We typically use cookies and other tracking technologies to collect this information.
2. How We Use Your Information
We use your information for various legitimate business purposes, including to:
- Process and confirm bookings, reservations, or purchases
- Respond to your inquiries and provide customer support
- Send you updates, newsletters, and promotional materials (where permitted by law)
- Improve our Site, products, and services
- Conduct analytics and measure user engagement
- Comply with applicable laws and regulations
3. Cookies and Tracking Technologies
3.1 Cookies
We use “cookies” to enhance your experience on the Site. Cookies are small text files stored on your device to help us remember certain information about you, such as your preferences or login status.
3.2 Types of Cookies
- Essential Cookies: Necessary for the operation of our Site, enabling you to navigate and use features.
- Analytical Cookies: Help us understand how users interact with the Site by collecting information on the pages visited, time spent, and any issues encountered.
- Functional Cookies: Remember your preferences and settings to enhance your experience.
- Advertising Cookies: Track your browsing habits to deliver relevant ads on third-party websites.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain functionalities of the Site.
4. Third-Party Disclosure
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party vendors who assist in operating our business, such as payment processors, analytics providers, or email service platforms.
- Legal Compliance: If required by law or to protect our rights and property, we may disclose your information to government authorities or other third parties.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Data Security
We employ commercially reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. While we strive to safeguard your data, no method of transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on the laws in your jurisdiction, you may have the right to:
- Access and review the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Request the deletion of your personal information
- Opt out of certain data collection practices, such as targeted advertising or newsletters
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.
8. Children’s Privacy
Our Site is not intended for individuals under the age of 13 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children without verifiable parental consent. If you believe a child has provided us with personal information, please contact us so we can take the appropriate steps to remove that data.
9. International Data Transfers
If you access our Site from outside of our operating country, please note that your information may be transferred to, stored, and processed in jurisdictions that may not have equivalent data protection laws. By using our Site, you consent to these transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. When we make changes, we will revise the “Effective Date” at the top of this page. Your continued use of the Site after any changes indicates your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Tours Bulgaria
Email: [email protected]
(You may also include a physical mailing address or phone number here if appropriate.)